> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# I received wrong item

If you have received the wrong items or the wrong amount of items, please contact our customer service within 3 working days and provide the following information:
* Order number
* Name and quantity of items that are incorrect
* Unboxing photos or videos (To show that you received the parcel in this state)
* Photos of incorrect items
We will assess the information given and contact you as soon as possible. 

||| Photo or video proofs are required for us to process, no replacements/refunds/compensations will be given for those with no proofs.
||| Please keep hold of the bills, boxes and items you received in case we need it.