> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.icarry.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My item is damaged/expired

If you have received any damaged or expired items, please contact our customer service within 3 working days and provide the following information:
* Order number
* Name and quantity of items that are damaged/expired
* Unboxing photos or videos (To show the state of parcel when you received it)
* Photos of damaged/expired items (Please also provide photo of the expiration/manufacture date on item)
* Photos of damaged parcel (If visible)
We will assess the information given and contact you as soon as possible. 

||| Photo or video proofs are required for us to process, no replacements/refunds/compensations will be given for those with no proofs.
||| Please keep hold of the bills, boxes and items you received in case we need it.