> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.icarry.me/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Unable to receive verification code

A verification is required when signing up for a new account or forgetting password. This code will be sent to your phone via SMS, and there circumstances where users are unable to receive the SMS.
Please contact our customer service and provide the phone number you used to register when this problem occurs, we will check on your behalf and provide you your verification code.