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Refund policy

If you paid via Alipay, credit card or UnionPay:

  • Refunds will be applied to the account or card you used for payment.
  • Refund transactions will be completed within 14 days.


If you paid via ATM transfer or convenience store payment:

  • Please provide us a copy of your bank book's cover for us to arrange refund transfers.
  • Refund transactions will be completed within 21 days.


**If your order was placed via other platforms, please seek said platform's customer service to inquire the refund process. **


We will complete the refund process within time frame mentioned above. But actual transaction complete time may vary according to each bank or cash flow unit's procedure.


A notification email will be sent when we've completed the refunds.

Updated on: 31/03/2023