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Payment method, order status, order cancellation. etc.
Can I request products not listed on iCarry?
We do not allow purchasement of any unlisted products at the moment, but feel free to tell us the brand or product you wish to buy, and we'll put it into our consideration and see if it's possible to list it up!
How do I pay my order?
We provide below payment methods: Credit Card (Visa, Master) UnionPay AliPay ATM Transfer (Taiwan Only) After choosing your payment method, please complete the payment online on the spot. For ATM Transfers, please complete the payment within the time period given.
How do I check my order's status?
You may check your order's status in "My Orders". You can also check your parcel's delivery status with the tracking number given, or by clicking on "Check Status".
How do I cancel my order?
Please contact our customer service and inform us the order number and the reason you wish to cancel that order. We will confirm with you whether the cancellation can be accepted.