Delivery from Taiwan

Q: Tax charges

<h1 id="deliverytochina">Delivery to China</h1> <ul> <li>Tax for F&amp;B is 13% of item value</li> <li>System will calculate total tax charges in cart.</li> </ul> <h1 id="deliverytootherareas">Delivery to other areas</h1> <p><strong>Malaysia, Singapore, Japan, South Korea, Hong Kong, Macau, United States, Australia, Canada, New Zealand</strong></p> <ul> <li>Any taxes or other charges occurred during custom clearance will be collected from recipient by local customs.</li> <li>We're unable to confirm the exact amount of duty charges for each country.</li> <li>We highly advise customers to contact each local customs to inquire about tax charges for more accurate information.</li> </ul> <p>|| iCarry does not provide any tax refund service at the moment.</p>

Orders will be shipped out ( after receiving payment ) within the working days shown in cart. Please refer to table below for all location's shipping time. Do note that actual shipping time may vary due to courier's shipping arrangement, weather, natural disasters or major festival celebrations.

If total weight of items in cart is less than 1kg, system will calculate it as 1kg. For example: Total weight of items in cart is 1.4kg, thus system will calculate 2kg's worth of shipping fee.

| Location | Shipping Fee | Shipping Time | | --- | --- | --- | | Taiwan (Main island only) | NT$100 per order | About 1-3 working days | | China | NT$280 per kg | About 5-10 working days | | Hong Kong | NT$170 per kg | About 2-5 working days | | Macau | NT$190 per kg | About 2-5 working day | | Singapore | NT$310 per kg | About 3-5 working day | | Malaysia | NT$310 per kg | About 3-7 working day | | Japan | NT$430 per kg | About 4-5 working day | | South Korea | NT$530 per kg | About 2-5 working day | | New Zealand | NT$640 per kg | About 5-9 working day | | Australia | NT$640 per kg | About 3-7 working day | | United States | NT$620 per kg | About 2-5 working day | | Canada | NT$620 per kg | About 2-5 working day |

|| Any taxes or other charges occurred during custom clearance will be collected from recipient by local customs.

||| Requests for specific delivery date are not available for overseas orders.

Question 2

Tax charges

Accepted Answer

Delivery to China

Tax for F&B is 13% of item value
System will calculate total tax charges in cart.

Delivery to other areas

Malaysia, Singapore, Japan, South Korea, Hong Kong, Macau, United States, Australia, Canada, New Zealand

Any taxes or other charges occurred during custom clearance will be collected from recipient by local customs.
We're unable to confirm the exact amount of duty charges for each country.
We highly advise customers to contact each local customs to inquire about tax charges for more accurate information.

|| iCarry does not provide any tax refund service at the moment.

Question 3

Payment method

Accepted Answer

We provide these payment methods:

Credit Card (Visa, Master, JCB)
Debit Card
UnionPay
AliPay (China Mainland Only)
ATM Transfer (Taiwanese banks only)
Convenience Store payment (Order amount between NTD1,500-NTD20,000)

Question 4

Airport pickup details

Accepted Answer

We will update you with your order's tracking number when we ship out your order. You can check details from My Order . Please head to the pick-up location you've chosen on time and provide your recipient's name and the tracking number. The counter staff may require your ID or passport for identification purpose. ||| Please check the parcel's information to confirm it is yours before collecting it.

Airport pickup location

Taoyuan International Airport Terminal 1 (T1) Pelican Counter: 1st floor Departure Hall, next to check-in counter 12. Service hours: 24 hrs

Taoyuan International Airport Terminal 2 (T2) Pelican Counter: 3rd floor Departure Hall, next to check-in counter 19. Service hours: 6am~11pm

Taipei Songshan Airport Pelican Counter: 1st floor Arrival Hall. Service hours: 5am~10pm

Question 5

How do we pack orders?

Accepted Answer

All items from the same order will be packed into one box.
If order has a larger quantity of items or bigger items, we might pack items separately into more than one box. We will notify you about the extra boxes when shipping order.
There will be no handles on exterior of our box.
To avoid ensure our customers receive items in their best states, we will included bubble wraps inside box to protect items.

Question 6

What is my order's status?

Accepted Answer

A notification e-mail will be sent to you when order is shipped out. You may also check your order's details and estimated ship out date at My Orders. You can also track your parcel by clicking on the "Track Parcel" button.

||| Order's estimated ship out date may change according to order's actual preparation situation.

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