Question 1

How much is the shipping fee?

Accepted Answer

Please refer to table below for each location's shipping fee:

Question 2

How long does it take to ship?

Accepted Answer

Orders will be shipped out within 3 working days after receiving payment for order. We will contact customers directly if there is any delays.

Please refer to table below for all location's shipping time. Do note that actual shipping time may vary due to courrier's shipping arrangement, weather, natural disasters or major festival celebrations.

Question 3

Where is the airport pick-up location?

Accepted Answer

Taoyuan International Airport Terminal 1 (T1) Pelican Counter: 1st floor Departure Hall, next to check-in counter 12. Service hours: 24 hrs

Taoyuan International Airport Terminal 2 (T2) Pelican Counter: 3rd floor Departure Hall, next to check-in counter 19. Service hours: 6am~11pm

Taipei Songshan Airport Pelican Counter: 1st floor Arrival Hall. Service hours: 5am~10pm

Question 4

Can I change shipping info after order has been shipped?

Accepted Answer

Please contact our customer service to provide your new shipping information as soon as possible. We will do our best to assist in ammending the information, but we cannot guarantee all changes will be successful as circumstances may vary with the courrier service.

|| Do note that additional shipping fee may be charged for shipping address ammendments.

Question 5

What should I do if I receive expired products?

Accepted Answer

Please contact our customer service via online chat or email to provide your order number and photos of products' expiry and manufactured date. We will assess the information given and contact you as soon as possible.

Question 6

Can I request the arrival date for my order?

Accepted Answer

If you need to receive your order later or earlier, kindly leave a remark for us when placing your order about the date or time you wish to receive, or inform our customer service. We cannot guarantee the arrival date and time but we'll do our best to inform the courrier to deliver on time.

||| Do note that ONLY orders shipping to Taiwan can request for arrival date and time.

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