Shipment from Taiwan

||| Due to the COVID-19 pandemic, there will be an additional 5% of logistics emergency surcharge for orders shipping to South Korea, Canada, United States and United Kingdom.

Shipment from Japan

Question 2

How long does it take to ship?

Accepted Answer

Orders will be shipped out within 3 working days after receiving payment for order. We will contact customers directly if there is any delays.

Please refer to table below for all location's shipping time. Do note that actual shipping time may vary due to courier's shipping arrangement, weather, natural disasters or major festival celebrations.

Shipment from Taiwan

||| Due to the COVID-19 pandemic, there may be a 2-3 days delay for delivery to all locations. Actual delivery time may vary according to each location's situation.

Shipment from Japan

Question 3

How do I pay for my order?

Accepted Answer

We provide these payment methods:

Credit Card (Visa, Master, JCB)
Debit Card
UnionPay
AliPay (China Mainland Only)
ATM Transfer (Taiwanese banks only)
Convenience Store payment
ESUN Mobile Bank
Taiwan Pay

Question 4

Where is the airport pick-up location?

Accepted Answer

Taoyuan International Airport Terminal 1 (T1) Pelican Counter: 1st floor Departure Hall, next to check-in counter 12. Service hours: 24 hrs

Taoyuan International Airport Terminal 2 (T2) Pelican Counter: 3rd floor Departure Hall, next to check-in counter 19. Service hours: 6am~11pm

Taipei Songshan Airport Pelican Counter: 1st floor Arrival Hall. Service hours: 5am~10pm

Question 5

Can I request the arrival date for my order?

Accepted Answer

If you need to receive your order later or earlier, kindly leave a remark for us about the date or time you wish to receive when placing your order, or contact our customer service. We cannot guarantee the arrival date and time but we'll do our best to inform the courier to deliver on time.

Question 6

Changing shipping info after shipment

Accepted Answer

If there is a situation where you need to change your shipping information after order has been shipped out, please contact our customer service to provide your new shipping information as soon as possible. We will do our best to assist in amending the information, but we cannot guarantee all changes will be successful as circumstances may vary with the courier service.

|| Do note that additional shipping fee may be charged for shipping address amendments.

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