If you paid via Alipay, credit card, debit card or UnionPay:
Refunds will be applied to the account or card you used for payment.
Refund transactions will be completed within 14 days.

If you paid via ATM transfer, convenience store payment, ESUN mobile bank or TaiwanPay:
Please provide us your bank information (Bank name, Account No., Account name) for us to arrange refund transfers.
Refund transactions will be completed within 21 days.

If your order was placed via other platforms, please seek said platform's customer service to inquire the refund process.