I received wrong item

If you have received the wrong items or the wrong amount of items, please contact our customer service within 3 working days and provide the following information:
Order number
Name and quantity of items that are incorrect
Unboxing photos or videos (To show that you received the parcel in this state)
Photos of incorrect items
We will assess the information given and contact you as soon as possible.

Photo or video proofs are required for us to process, no replacements/refunds/compensations will be given for those with no proofs.
Please keep hold of the bills, boxes and items you received in case we need it.

Updated on: 31/03/2023