Articles on: Products

I received wrong item

If you have received the wrong items or the wrong amount of items, please contact our customer service within 3 working days and provide the following information:

  • Order number
  • Name and quantity of items that are incorrect
  • Unboxing photos or videos (To show that you received the parcel in this state)
  • Photos of incorrect items
    We will assess the information given and contact you as soon as possible.


Photo or video proofs are required for us to process, no replacements/refunds/compensations will be given for those with no proofs.Please keep hold of the bills, boxes and items you received in case we need it.

Updated on: 31/03/2023