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Damaged, Expired, Wrong, Lost Orders. etc.
Can I request for products not listed on iCarry?
We currently don't accept order requests for any unlisted products, but feel free to tell us the brand or product you wish to buy, and we'll put it into our consideration and see if it's possible to list it up!
My order is damaged/expired
If you have received any damaged items or expired items, please contact us via online chat or email within 3 working days and provide the following information: Order number Name and amount of items that are damaged/expired Unboxing photos or videos (To show the state of parcel when you received it) Photos of damaged/expired items (Please also provide photo of the expiration/manufacture date on item) Photos of damaged box (If visible) We will assess the information given and contact yo
I received the incorrect item
If you have received the wrong items or the wrong amount of items, please contact us via online chat or email within 3 working days and provide the following information: Order number Name and amount of items that are incorrect Unboxing photos or videos (To show that you received the parcel in this state) Photos of incorrect items We will assess the information given and contact you as soon as possible.
My package is lost/stolen/in transit
We will update your package's tracking number upon shipping out, it is the customer’s responsibility to track and secure their package upon delivery. Do note that we will not be monitoring each order's shipping status, but we'll do our best to assist you if you're facing any problems with your package.
Are your products authentic?
Almost all of the brands listed on our page have a contract relationship with iCarry. All items ordered are prepared straight from the brand's manufacturer so it is definitely authentic! Most of the prices listed are the same as each brand's official price. But do note that some may still differ as each brand have their own consideration when listing the price.