Articles on: Products

My item is damaged/expired

If you have received any damaged or expired items, please contact our customer service within 3 working days and provide the following information:

  • Order number
  • Name and quantity of items that are damaged/expired
  • Unboxing photos or videos (To show the state of parcel when you received it)
  • Photos of damaged/expired items (Please also provide photo of the expiration/manufacture date on item)
  • Photos of damaged parcel (If visible)
    We will assess the information given and contact you as soon as possible.


Photo or video proofs are required for us to process, no replacements/refunds/compensations will be given for those with no proofs.Please keep hold of the bills, boxes and items you received in case we need it.

Updated on: 31/03/2023