Articles on: Airport & Hotel Pick-up

Airport pickup details

We will update you with your order's tracking number when we ship out your order. You can check details from My Order .
Please head to the pick-up location you've chosen on time and provide your recipient's name and the tracking number. The counter staff may require your ID or passport for identification purpose.

Please check the parcel's information to confirm it is yours before collecting it.

Airport pickup location

Taoyuan International Airport Terminal 1 (T1) Pelican Counter: 1st floor Departure Hall, next to check-in counter 12.
Service hours: 24 hrs

Taoyuan International Airport Terminal 2 (T2) Pelican Counter: 3rd floor Departure Hall, next to check-in counter 19.
Service hours: 6am~11pm

Taipei Songshan Airport Pelican Counter: 1st floor Arrival Hall.
Service hours: 5am~10pm

Updated on: 31/03/2023