• Airport pickup details

  We will update you with your order's tracking number when we ship out your order. You can check details from My Order . Please head to the pick-up location you've chosen on time and provide your recipient's name and the tracking number. The counter staff may require your ID or passport for identification purpose. ||| Please check the parcel's information to confirm it is yours before collecting it. Airport pickup location ![](https://storage.crisp.cSome readers

• How do I collect my parcel at hotel?

  Logistics will usually deliver parcels to hotel's front desk, and might not contact recipient via phone. To avoid any parcel refusals, please inform your hotel's concierge beforehand to receive your parcel on your behalf. As most hotels will check if recipient's name is on their guest list, we highly advise you provide your hotel's booking information such as booking name, booking number or room number when placing your order for future reference. If you do not know your hotel's room numFew readers

• My flight was changed, can I change my pickup details?

  Kindly inform our customer service immediately if you wish to change the pickup date, time or location, and we will do our best to assist you. We might not be able to change your pickup location if your order has been shipped out. Additional storage fee of NT$160 per day may be charged on the spot if you wish to delay your pick-up date after order has been shipped out. Do note that overdue parcels will be returned the next day. So please remember to inform us if you wish delay your pickFew readers