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Airport & Hotel Pick-up
How to pick up, pick-up location and time
Where is the airport pick-up location?
Taoyuan International Airport Terminal 1 (T1) Pelican Counter: 1st floor Departure Hall, next to check-in counter 12. Service hours: 24 hrs Taoyuan International Airport Terminal 2 (T2) Pelican Counter: 3rd floor Departure Hall, next to check-in counter 19. Service hours: 6am~11pm . If you have multiple parcels, please make sure to inform the concierge too and remember to collect the correct amount.
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How do I collect parcel at airport?
We will update you with your order's tracking number when we ship out your order. Please head to the pick-up location you've chosen on time and provide your recipient's name and the tracking number. The counter staff may require your ID or passport for identification purpose.
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My flight was changed, can I change my pick-up details?
Kindly inform our customer service immediately if you wish to change the pick-up date, time or location. Additional storage fee may be charged on the spot if you wish to delay your pick-up date after order has been shipped out. We will not do any cancellations or refunds for orders that have been shipped out on time. Do note that overdue parcels will be returned the next day. So please remember to inform us if you wish to pick up later.
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