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General FAQs
Registration, iCarry Points, Invoice. etc.
What are iCarry Points?
1 iCarry Point is the equivalent to NT$ 1. Customers can redeem their iCarry Points on their orders as a discount. (Points cannot be be used on Shipping Fees and Taxes) Here are two ways you can earn iCarry Points: Receive a referral code from a family or friend to earn 100 iCarry Points. (you can only enter one referral code) Recommend your family and friends to use iCarry by providing them your referral code. They'll receive 100 iCarry points, and you'll receive 100 iCarry Point
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Will I receive an invoice for my order?
An e-invoice will be created and sent to you upon shipping out orders. These invoices will be sent to the "Invoice Recipient Email" you provided when checking out an order. Please contact our customer service if you require an English invoice.
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How do I become a merchant?
To become a merchant on iCarry, please send us an e-mail at: icarry@icarry.me, providing us the introduction to your company, brand, products and any other information you wish to let us know to us. We will contact you as soon as possible after receiving your mail.
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What is a referral code?
Every iCarry member has their own unique referral code, you may check this code by clicking on your iCarry Points or click here. When you sign up for an account, there is a "Referral code" field for you to fill in. If you were recommended by a friend, you can enter their referral code here and receive 100 iCarry Points. (This referral code can only be entered once and cannot be changed) If you did not fill in the referral code when signing up, you can go
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Unable to receive verification code
A verification is required when signing up for a new account or forgetting password. This code will be sent to your phone via SMS, and there circumstances where users are unable to receive the SMS. Please contact our customer service and provide the phone number you used to register when this problem occurs, we will check on your behalf and provide you your verification code.
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