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Shipping fee, locations, time, Customs regulations. etc.
How much is the shipping fee?
Please refer to table below for each location's shipping fee:
How long does it take to ship?
Orders will be shipped out within 3 working days after receiving payment for order. We will contact customers directly if there is any delays. Please refer to table below for all location's shipping time. Do note that actual shipping time may vary due to courrier's shipping arrangement, weather, natural disasters or major festival celebrations.
Can I change shipping info after order has been shipped?
Please contact our customer service to provide your new shipping information as soon as possible. We will do our best to assist in ammending the information, but we cannot guarantee all changes will be successful as circumstances may vary with the courrier service.
Can I request the arrival date for my order?
If you need to receive your order later or earlier, kindly leave a remark for us when placing your order about the date or time you wish to receive, or inform our customer service. We cannot guarantee the arrival date and time but we'll do our best to inform the courrier to deliver on time.
Why do I need to provide ID number to ship to China?
According to China's customs's policies, all orders shipping to China must verify these three information: Recipient's name, ID number and phone number. These three information will be verified, and those who failed to verify shall receive a message to proceed facial recognition verification. Do note that the customs require China's local ID number. Passport number and Mainland Travel Permit for Taiwan Residents number are not accepted.