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Shipping fee, locations, time, tax duties. etc.
How much is the shipping fee?
Please refer to table below for each location's shipping fee: Shipment from Taiwan Shipment from Japan
How long does it take to ship?
Orders will be shipped out within 3 working days after receiving payment for order. We will contact customers directly if there is any delays. Please refer to table below for all location's shipping time. Do note that actual shipping time may vary due to courier's shipping arrangement, weather, natural disasters or major festival celebrations. Shipment from Taiwan
Will there be any tax duites?
Please refer to information below regarding each country's customs duties. iCarry does not provide any tax refund service at the moment. Shipment from Taiwan Our website will calculate all fees for you before checking out order. We're unable to confirm the exact amount of duty charges for each country. Kindly conta
Can I request the arrival date for my order?
If you need to receive your order later or earlier, kindly leave a remark for us about the date or time you wish to receive when placing your order, or contact our customer service. We cannot guarantee the arrival date and time but we'll do our best to inform the courier to deliver on time.
Changing shipping info after shipment
If there is a situation where you need to change your shipping information after order has been shipped out, please contact our customer service to provide your new shipping information as soon as possible. We will do our best to assist in amending the information, but we cannot guarantee all changes will be successful as circumstances may vary with the courier service.
Why do I need to provide ID number to ship to China?
According to China's customs policies, all orders shipping to China must verify these three information: Recipient's name, ID number and phone number. These three information must be valid and of the same person. Those who failed this verification might receive a message from the local customs to proceed facial recognition verification. Do note that the customs require China's local ID number. Passport number and Mainland Travel Permit for Taiwan Residents number are not accepted.
How do we pack orders?
We will pack all items in an order into one box. If the order has a larger quantity of items or bigger items, we might pack into more than one box for you. Customer service will notify you beforehand if there'll be any extra boxes. All boxes will have bubble wraps included inside to protect the items, there will be no handles on the outside of the box.
Has my order been shipped out?
A notification e-mail will be sent to you when order is shipped out. You may also check your order's details and estimated ship out date at My Orders. You can also track your parcel by clicking on the "Track Parcel" button. *Order's estimated ship out date may change according to order's actual preparation situation.