• My item is damaged/expired

  If you have received any damaged or expired items, please contact our customer service within 3 working days and provide the following information: Order number Name and quantity of items that are damaged/expired Unboxing photos or videos (To show the state of parcel when you received it) Photos of damaged/expired items (Please also provide photo of the expiration/manufacture date on item) Photos of damaged parcel (If visible) We will assess the information given and contact you as sooFew readers

• Can I request or ship items not listed on iCarry?

  We currently do not accept order requests or provide delivery services for any unlisted products.Few readers

• I received wrong item

  If you have received the wrong items or the wrong amount of items, please contact our customer service within 3 working days and provide the following information: Order number Name and quantity of items that are incorrect Unboxing photos or videos (To show that you received the parcel in this state) Photos of incorrect items We will assess the information given and contact you as soon as possible.Few readers

• My parcel is lost/stolen/in transit

  We will update your parcel's tracking number upon shipping out, it is the customer’s responsibility to track and secure their parcel upon delivery. Do note that we will not be monitoring each order's shipping status, and will also not inform customers regarding any shipping abnormalities unless notified by logistics. But do let us know if you have any delivery problems and we shall do our best to assist you.Few readers

• Are your products authentic?

  Most of the brands listed on iCarry have a contractual relationship with us. The products you order are directly sourced and stocked from these manufacturers, ensuring their authenticity. Due to various cost considerations, our prices may differ from the official prices of the brands. We appreciate your understanding.Few readers